Conflict Support

Conflict Handling Guide

Learn how to identify, discuss, and resolve common group work issues in a respectful and structured way. This guide provides practical examples, communication scripts, and a clear step-by-step process to help your team address challenges early. It also supports escalation when needed, guiding you on how to follow up issues and seek additional support if they cannot be resolved within the team.

How to Use This Guide

Step 1  Identify the issue

 Step 2  Communicate clearly

Step 3  Follow the steps

Common Problems

Free rider

Some team members contribute very little or do not complete their assigned tasks.

Typical signs

  • Rarely participates in discussions
  • Does not complete tasks on time

Communication Scripts

  • “I noticed some tasks haven’t been completed yet. Can we check how we can support each other?”
  • “Could we clarify who is responsible for each part to make sure everything is covered?”

Communication issues

Poor or ineffective communication within the team.

Typical signs

  • No response to messages
  • Misunderstandings among team members (e.g. Language & Cultural Differences)

Communication Scripts

  • “It might help if we agree on a main communication channel for the group.”
  • “Can we try to update each other more regularly so everyone stays informed?”

Missed deadlines

Team members fail to complete tasks on time, affecting overall progress.

Typical signs

  • Late submission of individual parts
  • Delays in group progress

Communication Scripts

  • “I noticed we may be behind schedule. Can we review our timeline together?”
  • “Would it help if we set smaller deadlines to keep things on track?”

Different expectations

Team members have different goals or standards for the assignment.

Typical signs

  • Some aim for high distinction, others aim to pass
  • Different understanding of requirements

Communication Scripts

  • “Can we discuss what level of outcome we are aiming for as a group?”
  • “It might help if we agree on a shared goal for this assignment.”

Step-by-step Solution

This step-by-step guide helps students handle group conflicts in a structured and effective way.